Privacy Policy

Mending Our Mistakes, Inc.
Effective Date: May 8, 2026

At Mending Our Mistakes, Inc. (“M.O.M.,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, services, forms, communications, and programs.

By using our website or interacting with our organization, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Mailing address

• Emergency contact information

• Case-related information submitted through intake forms

• Employment or housing-related information

• Court or visitation-related information

• Donation information

• Volunteer applications

• Program participation details

• Uploaded documents or supporting materials

We may also automatically collect limited technical information through website analytics tools, including:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of access

• Referral sources

2. How We Use Information

We use collected information to:

• Provide services and support

• Respond to inquiries and referrals

• Coordinate supervised visitation and family support services

• Process donations

• Manage volunteer participation

• Communicate program updates

• Improve website functionality and user experience

• Maintain records required for grant compliance and reporting

• Evaluate program effectiveness and organizational outcomes

• Ensure participant safety and service accountability

We may use aggregated, non-identifiable data for reporting, research, advocacy, or grant applications.

3. Confidentiality and Sensitive Information

Many individuals served by M.O.M. are involved in sensitive family, legal, or justice-related circumstances. We recognize the importance of discretion and confidentiality.

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, misuse, or loss.

However, no electronic transmission or storage system can be guaranteed 100% secure.

4. Information Sharing

We do not sell, rent, or trade personal information.

We may share information only in limited circumstances, including:

• With service providers or referral partners assisting with program delivery

• When required by law, subpoena, court order, or legal process

• To protect the safety, rights, or property of participants, children, staff, or the public

• With grantors or government agencies when reporting is contractually required (typically in aggregate or de-identified form whenever possible)

• With participant consent

Any third-party partners receiving information are expected to maintain appropriate confidentiality standards.

5. Cookies and Analytics

Our website may use cookies or analytics tools to understand website traffic and improve functionality.

Users may disable cookies through their browser settings, though some website features may not function properly.

6. Third-Party Services and Links

Our website may contain links to third-party websites or embedded services, including donation platforms, forms, scheduling tools, or social media services.

We are not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of those external services separately.

7. Donations and Payment Processing

Donations made through our website may be processed by secure third-party payment providers. M.O.M. does not store full payment card information on our servers.

Payment processors maintain their own security and privacy practices.

8. Children’s Privacy

Our website is not intended for unsupervised use by children under the age of 13.

We do not knowingly collect personal information directly from children through the website without appropriate parental or guardian involvement.

9. Data Retention

We retain information only as long as reasonably necessary for operational, legal, contractual, reporting, or safety purposes.

Retention periods may vary depending on the nature of the service, legal obligations, grant requirements, or organizational needs.

10. Your Rights and Choices

You may request to:

• Access personal information we maintain about you

• Correct inaccurate information

• Request deletion of certain information where legally permissible

• Opt out of non-essential communications

Requests may be submitted using the contact information below.

11. Accessibility and Non-Discrimination

Mending Our Mistakes, Inc. is committed to providing services in a manner that respects the dignity and privacy of all individuals regardless of race, color, national origin, sex, disability, religion, age, family status, or economic circumstance.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or organizational changes.

Updated versions will be posted on this page with a revised effective date.

13. Contact Information

If you have questions regarding this Privacy Policy or how information is handled, please contact:

Mending Our Mistakes, Inc.
Traskwood, Arkansas
Email: admin@mendingourmistakes.org
Website: www.mendingourmistakes.org